What is CompTIA?

to create vendor neutral certifications. You can find more information about CompTIA at http://www.comptia.org.

What is an A+ Certification?

A+ Certification is a testing program sponsored by Computing Technology Industry Association (CompTIA) that certifies the competency of entry-level (six months experience) service technicians in the computer industry. If you are tasked with keeping your organization's computers running, you need this training even if you don't pursue the certification.

The role of the computer support professional is a vital part of today's business environment. Organizations have invested millions of dollars in information technologies. It's important that the skills of the personnel responsible for systems support are at a high enough level to ensure the systems will work, and this investment can earn its potential.

Many technicians and supervisors ask, "Why should I pursue or pay for certification?" The reasons vary, but many find that achieving an industry recognized credential is valuable. Certification lets others know your achievement level and that you have the ability to get the job done right. Managers can also use this certification to determine who should be tasked as the technical office guru. If the employee who currently fills this position cannot achieve this certification, you may need to reevaluate who is responsible for keeping your systems functional. Remember, this certification validates entry level knowledge and skills.

CompTIA, the organization sponsoring this testing, is a non-vendor specific organization. Anyone who wants an internationally recognized credential as competent entry-level computer service professional can take the A+ examination. Most major computer hardware and software vendors, distributors and resellers back the program. The tests are administered by Sylvan Prometric.

Earning A+ certification means that the individual possesses the knowledge and skills essential for a successful entry-level computer service technician. To become certified, you must pass two examinations: the Core portion and the Microsoft DOS/Windows module portion. When both the Core and the DOS/Windows portions are passed, the candidate receives the A+ designation. The A+ certification is good for life so there is no need to retake the test to remain A+ certified.

The tests cover a broad range of hardware and software technologies, but are not related to any vendor-specific products. The software portion of the exam is directed more towards Microsoft Windows and Linux. These technologies include the hardware that most PCs and peripherals employ. Safety precautions taken while working on the hardware and utilizing fundamental troubleshooting procedures will make the job easier. Additionally, the technician's ability to support and troubleshoot the most common operating software (DOS, Windows, Windows for Workgroups and Windows 95) is tested.

Local Area Networks (LANs) which were once the exception are now the rule for the computing environment. The A+ certification also verifies an individual's knowledge of LAN technologies, Wide Area Network connectivity (including the Internet), network hardware components and a wide range of network protocols.

Virtually anything inside or outside the PC chassis, as well as the ability to connect to other computers, is potentially testable. Keep in mind, though, that this is an entry-level certification - advanced knowledge of computers is not a requirement.

What Areas Does the Test Cover?

• The basic functions of hardware/software compatibility issues
• Electrostatic Discharge (ESD) and Electromagnetic Interference (EMI)
• Safety
• PC bus structures
• Types of memory; memory management
• Input and output devices (mice, keyboards, video, modems, etc.)
• Mass storage devices - connectivity and functionality
• Preventative maintenance
• Assembly and disassembly of a PC
• IRQs, DMAs, I/O addresses, and memory addresses
• The Power on Self Test (POST) process
• Printers - connectivity and functionality
• Physical characteristics of LANs and WANs
• The Open Systems Interconnect (OSI) networking model
• Network protocols
• The Internet
• Installation, optimization and support of DOS, Windows, Windows for Workgroups and Windows 95
• INI files, DLL files, general protection faults
• Windows 95 registry, virtual memory, plug and play support

What's the best way to gain the requisite knowledge for obtaining the certification? On the job training, or any number of third party publications available in bookstores, are viable options for knowledge. Formal classroom training is also a great way to pull together all the diverse information you need to master. Training is a great place to start, if you are new to supporting computers, or need to update your skills and knowledge base.

NOTE: In order to earn an A+ certification, individuals must successfully pass two exams.

• Exam A+ Essentials

• Choose one of the three A+ Specialist Exams IT Technician, Depot Technician or Remote Support Specialist.

The course is taught by A+ certified technicians with many years of experience in the field. Discussion often goes beyond the confines of the curriculum to talk about the most up-to-date technologies being introduced into the marketplace.

For more information on the course offered by CSEC, contact Greg Foley at gfoley@cseced.org